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I received a notification that says I have to fill out the W-8BEN form since I am not U.S citizen and that I have to send it back before of 12/31/2015 and if I do not returned the complete form by that day all interest payments to my account will be subject to U.S tax withholding and a rate not of 28% ...I did received that notification on 02/18/16 , I have been trying to called to the number I was provided on the notification (1-888-751-9000) I am calling from the Dominican Republic but every time I called that number a mortgage company answer the phone and they obviously said that I am calling to the wrong number and they are not able to transfer the call..I have not been able to reach you in order for me get some answers for the question I have related to the rate I will be subject to pay and also need help to close that account number since I am not living at the united state anymore.
perla, perth amboy, NJ
February 29, 2016 09:29:43 AM
In reply to perla, perth amboy, NJ
We're sorry to hear that you're having trouble connecting with us, Perla. We'd be glad to help.
In regards to your concerns, we recommend reaching out to us directly for assistance. You are able to do so from outside the U.S. by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone. Once speaking with a Representative, they would be glad to address any concerns you may have.
We hope to hear from you soon, Perla and have a good day.
Megan K, Mount Laurel
February 29, 2016 09:29:54 AM