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don, Princeton, NJ
January 13, 2015 02:23:05 PM
In reply to don, Princeton, NJ
Hello Don, we appreciate the visit. We understand your concerns and would be glad to help.
We do want to mention, just in case you did not know, if you haven’t been able to use your TD Debit card, it is possible you may have not placed a Travel notification. A travel notification helps us recognize unauthorized transactions on our customers' accounts. Additionally, for customer protection we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions.
The easiest way a customer can set a travel notification is to send us a Secure Message from their TD Bank Online Banking account. They can log in here: http://bit.ly/1eaISlq with their user name and password. They can then send us a Secured Message by clicking on the Customer Service tab, and using the Send a Message link. We'll need the exact travel dates, destinations and any connecting flight information if applicable.
If a customer is not yet enrolled in Online Banking for their account and would like to enroll, they may click here: http://bit.ly/1lU2qfY to begin the enrollment process. To complete this process and have immediate access to your account online, they'll need their account number, debit card number and Social Security number handy.
If they don't have some of the required info or can't log in, don't worry. They are also welcome to give us a call to place the travel note, and enroll in online banking as well if needed. A TD Bank Specialist can assist 24/7. From Barbados, please contact us from outside the United States on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
Please understand that although we would like to assist you the best we can with specific account information, we recommend giving us a call, as this is not a secure forum.
We hope this helps and please do not hesitate to let us know if you have any other questions.
Yen D, Mount Laurel
January 13, 2015 02:36:03 PM