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April 8, 2015 10:21:04 AM
In reply to bill, chicopee
Thank you for connecting with us on TD Helps, Bill.
If you're unable to reset online banking password by yourself for any reason, please contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. If you need to reset the Password for your BusinessDirect account, please contact us at 800-493-7562, option 2, to speak with our Small Business Team, also available 24/7. Upon proper account verification, they'll be happy to help.
Additionally, if you're looking to change the verification Password on your account (password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours for further assistance. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day!
LiShu R, Mount Laurel
April 8, 2015 10:29:01 AM