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I just got my debit card today but I can not create an online banking account. The only paper available for print out at the end of my online sign up was a direct deposit form which I don't need. It's the only thing I have that has my routing number and account number. Are these correct and what am I doing wrong? I tried several times and tried different web browsers.
Diane, Prospect Park, PA
October 14, 2014 11:53:18 AM
In reply to Diane, Prospect Park, PA
Thanks for letting us assist you at TD Helps today, Diane. We apologize for any trouble you've had and we're glad to be of assistance with your online account.
The account number provided to you online during account opening or via the Direct Deposit form is your TD Bank account number, and can be used for online enrollment. Please start here: http://bit.ly/1lU2qfY, and also keep your debit card number, Social Security number and email address handy for this process.
If you've attempted this but haven't been able to create your account, don't worry. Our Digital Banking Specialists are available 24/7 at 1 800-493-7562 to assist you with your Online Banking access. Or if you're in the neighborhood of a TD Bank Store, feel free to stop in. A Customer Service Representative there will be able to help you. Please visit http://bit.ly/TDStores for locations and hours near you.
We hope this resolves any issues, Diane! Thanks again for stopping by, have a great rest of your day.
Elizabeth D, Mount Laurel
October 14, 2014 11:55:12 AM