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Every time I log in I get a blank white screen.
What is going on. I thought it was scheduled to be off line next weekend.
October 29, 2017 01:34:07 PM
1 person recommended this |
In reply to d., Windham
Thanks for joining us on TD Helps today, D. We're sorry for the trouble you were experiencing while trying to access your account online.
Typically, if you are having issues accessing our website or any features within the website, this indicates a browser issue. Since you mentioned that your screen turns white after you log in, we can offer a few suggestions.
First, we'd recommend that you clear the cache and cookies, disable any plug-ins and restore your browser's defaults. If this doesn't correct the problem, we ask that you check the version of the browser you're using. If you're not using the most current version, we suggest that you update your browser. Please note that our website is compatible with the newest versions most popular browsers. If the issue persists after you've completed the update, we recommend that you try using a different browser altogether.
If you need assistance with the above tips or if this doesn't resolve the issue for you, you can reach our Tech Support Team 24/7 at 800-493-7562, who can help you troubleshoot over the phone.
We hope this helps, D, and that you enjoy the rest of your day.
Natasha M, Mt. Laurel
October 29, 2017 01:34:31 PM