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i am out the country i can't call
lavell, Fort Lauderdale
June 7, 2016 07:10:44 AM
In reply to lavell, Fort Lauderdale
We're sorry to hear that you've encountered an acceptance issue, Lavell. We'd be glad to point you in the right direction.
As you mentioned that you're currently outside of the U.S., the acceptance issue you've encountered could be due to the lack of a Travel Notification on your account. When you place a Travel Notification on your account, this information helps us recognize unauthorized activity.
If you have placed a Travel Notification prior to your trip, keep in mind that for your account's security, we continue to monitor your account even after a Notification is set. To take a look at travel tips that you may find useful, please visit here: http://go.td.com/1fO8wKy.
Since you've mentioned that you're unable to call us to discuss your account, we recommend sending a secure message through Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you're sending a Travel Notification, be sure to include the date and destinations of your trip.
If you are able to contact us via telephone, you can reach us while overseas at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518.
Please know that we would like to assist you directly in regards to your concerns however TD Helps is considered an unsecured forum and because of this we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
June 7, 2016 07:10:57 AM