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I opened a td bank student account a few months ago while i was working in the us and now that i´ve returned to my country, i tried to use mi debit card but it says its denied. Can you please help me?
November 9, 2015 07:31:46 PM
In reply to Alejandro, Lima
Thanks for writing to us all the way from Peru, we hope you're enjoying being home!
We apologize for any trouble you might be having with your card in Lima. We may not have been aware of your current plans to return to your country, so this might be the reason your card isn't working the way you expect right now.
We'd be more than glad to look into this for you and place any needed travel notes, or update your address on file, if you get in touch with us directly. To do so, you can contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week.
As another contact option, Alejandro, if you use Online Banking with us, you can also log in and send us a Secure Message to inquire about your card. To do so, please log in at http://bit.ly/1eaISlq. Then, locate the Customer Service tab at the top right, and click on Send a Message. Please submit your inquiry and we will respond shortly.
We certainly hope this will help you use your card, Alejandro.
Please feel free to reply with any other questions and we wish you a great one!
Kristen P, Mount Laurel
November 9, 2015 07:32:26 PM