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Iam trying to purchase a product online and I can't because something is going wrong with my card number
Matias Jose, West Dover
December 22, 2015 05:23:28 PM
In reply to Matias Jose, West Dover
Hello Matias Jose, we are sorry you're having difficulties with your card and we are more than happy to guide you in the right direction to get this resolved.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well. You may also visit your local TD Bank Store for further assistance, during lobby hours. For hours and locations near you, check out: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Just in case if you are referring to your TD Visa Credit Card, you may contact us by calling TD Card Services at 1-888-561-8861. You may reach out to them at your earliest convenience, as they are available 24/7.
If this is a TD Visa Gift Card you're using, please know the card would need to be registered before making purchases. If your TD Visa gift card is registered, you should be able to make payments online or anywhere Visa is accepted. Feel free to click here: http://bit.ly/1cIdAj6 to read our Frequently Asked Questions. If you’re still unable to make your transaction after the registration, we ask that you connect with our 24/7 Gift Card Specialists at (888) 294-2249 for further assistance.
If you are referring to a TD Go Card, please take a look here: http://bit.ly/1d2j6OJ for all the information you may like to know. Any additional questions about TD Go Cards can also be answered by calling TD Go Card Customer Service 24/7 at 855-219-8050.
Thanks again for joining us on TD Helps, Matias Jose. Enjoy the rest of your night!
Justin B, Mount Laurel
December 22, 2015 05:24:44 PM