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I used to be able to see my checking, savings, and credit card accounts on my app. I experienced fraud charges on my cc and they had to replace my cc. Every since I activated my new card, I am not able to see my credit card account on the app anymore :( Please, help me :)
Izabela, New York
January 11, 2019 09:14:58 AM
In reply to Izabela, New York
We're sorry to hear that you're unable to review your credit card via Online Banking, Izabela, and we'd be glad to help.
When you misplace your credit card or it becomes compromised, our Specialists are required to close the affected credit card and issue a new one. This new credit card often has a different card number, expiration and CVC code. Because of this, the new credit card information would need to be added to your online profile.
You're able to request an account to be added to your online profile by calling our Tech Support Specialists at 800-493-7562, by visiting a TD Store or sending a secure message.
Take a look at TD Stores and their lobby hours here: https://go.td.com/1nq31dc.
To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located by selecting Account Options followed by Account Services. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in. If you choose to send a secure message, be sure to include your credit card number.
We also offer an online platform specifically for our TD credit cards. You're able to sign up at www.tdcardservices.com. There is a link on the right hand side of the page entitled "Set up your account now."
If you have trouble signing up at www.tdcardservices.com, feel free to connect with a Credit Card Specialist directly at 888-561-8861.
We look forward to speaking with you, Izabela. Have a good day!
Megan K, Mount Laurel
January 11, 2019 09:15:50 AM
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