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October 2, 2017 03:08:27 PM
In reply to Maria, Montreal
Hi Maria, and welcome to TD Helps. We're sorry for the trouble you've experienced while trying to use your debit card.
We noticed that you're writing us from Canada, and would like to inform you that you've reached us today at TD Bank, in the United States. Although TD Bank NA and TD Canada Trust are under the TD shield, we are two different entities.
To speak with a TD Canada Trust Banking Specialist, you're welcome to do so, 24/7, by calling 866-222-3456. You may check out the link: https://go.td.com/1woOVay to view all the additional options you have when wanting to contact TD Canada Trust.
If this is in regard to an account you hold with us here at TD Bank in the United States we will need to take a look at your transaction attempts to troubleshoot this issue. To reach us from outside of the U.S., please use country code 011 and call 856-751-9000 or call us collect with operator assistance from a landline at 215-569-0518. We have representatives available 24/7 that can take a look at what may causing your debit card to decline and help to ensure it works while you're in Japan.
We hope that you connect with us soon, Maria, take care.
Candice A, Mount Laurel
October 2, 2017 03:08:57 PM