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sandra, island lake
December 5, 2017 07:01:04 AM
In reply to sandra, island lake
Good morning, Sandra, and welcome to TD Helps.
We're so sorry to hear that you're having trouble withdrawing funds from your Checking account, and while we are always happy to help answer any questions or concerns, please understand that TD Helps is not considered secure, and because of this, we are unable to access your account to confirm why you may be having trouble. However, please don't worry, as we'll be happy to get you in touch with someone who can.
Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. You're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, that's okay, as you can always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we're unable to assist you directly, Sandra, but we look forward to hearing from you soon.
Take care, and enjoy the start to your day.
Brittany M, Mount Laurel
December 5, 2017 07:01:49 AM