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February 10, 2015 09:09:27 PM
In reply to S, Ojai
Thank you for joining us tonight. We'd be happy to help.
Based on your question, it sounds as though the email you've received is a phishing scam. We would appreciate a copy of the email for our research, please forward it to us at firstname.lastname@example.org. You may also call us 24/7 at 888-751-9000 for assistance.
We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions and concerns.
We appreciate that you've taken the time to notify us and have a good night.
Justin B, Mount Laurel
February 10, 2015 09:10:09 PM