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I tried to purchase something online several times and the payment using my TD bank gift card failed each time. Once it went through and i had even gotten an email saying that the payment was successful and being processed. The next day i got an email saying the the order was closed and the order was cancelled due to "security reasons." This occurred three days ago and the transaction is still pending. I need that money very very soon (in at most the next two days). What do i do?
August 24, 2015 09:08:12 AM
In reply to Karen, Union
We appreciate your visit today here at TD Helps, Karen.
Since you mentioned that you were trying to make an online purchase with your gift card, please note that you'll need to register your card in order to use it online or with a telephone merchant.
To register your card right away, invite you to give us a call 24/7 at 888-294-2249 to get your card up and running with one of our Specialists. And feel free to take a look here: http://bit.ly/1cIdAj6 for our Visa Gift Card Frequently Asked Questions.
As always, you're also welcome to stop by your local TD Bank store for assistance. To find TD store locations near you, please visit: http://bit.ly/TDStores.
Thanks for reaching out, Karen and please take care.
Alara B, Mount Laurel
August 24, 2015 09:12:30 AM
In reply to Alara, Mount Laurel
It WASregistered before trying to purchase the item.
August 25, 2015 08:44:57 AM
Welcome back, Karen.
We appreciate the additional details. As the gift card in question was registered prior to making the purchase, we ask that you contact our gift card Specialists 24/7 at 888-294-2249. They will be able to review your card to see further details as to when the funds should be expected to be credited back. We apologize for any inconvenience.
We'd like to be able to assist you directly with this however as TD Helps is considered an unsecure forum, we are unable to obtain your personal account information.
We hope this helps and look forward to your call, Karen.
Colleen B, Mount Laurel
August 25, 2015 08:45:40 AM