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i change my password it goes through and everything is good. i login in my account. when i log off then log back in. i get a password issue
August 23, 2017 02:16:49 PM
In reply to Joe, Keansburg
Thanks for stopping by TD Helps today, Joe. Sorry to hear you're having trouble logging-in. We would be happy to guide you in the right direction.
Here are a few tips we'd like to share with you when creating your new password so you do not have to reset it every day:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are still having trouble logging-in, call us directly at 800-493-7562. Our Digital Banking Specialists are available 24/7, for your convenience. After account verification, they would be happy to help you in resetting your information and making sure you are able to log back into your account. You can always stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out :http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change any of your passwords by visiting your local TD Bank.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
Thanks again for stopping by today, Joe. Have a great rest of the week!
Natasha T, Customer Service
August 23, 2017 02:18:04 PM