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Ann, Waldwick, NJ
February 10, 2015 12:29:37 PM
In reply to Ann, Waldwick, NJ
Hi Ann, thanks for connecting with us on TD Helps today. We are sorry you're experiencing trouble with your gift card and will be glad to help.
When using your card at a place like a restaurant or hotel (a merchant that accepts gratuities) there could be a hold that is placed on the funds due to this, which may be what you're experiencing. Take a look here: http://bit.ly/1o97391 (page 3) for more information.
If you have any other questions about your Gift Card you may visit http://bit.ly/1cIdAj6 or call Customer Service 24/7 by dialing 1-888-294-2249.
We hope this helps, Ann and please let us know if you have any other questions.
Colleen B, Mount Laurel
February 10, 2015 12:30:50 PM