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I Keep getting security questions which I have not selected, please advise
Robert, Palm Bay, Fl.
August 1, 2015 09:56:50 AM
1 person recommended this |
In reply to Robert, Palm Bay, Fl.
Good morning, Robert. Welcome to TD Helps with your inquiry.
As you may be aware, for security reason, we require that each online banking user to choose and answer a minimum of 3 security questions. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, please reach out to our 24/7 Banking Specialists by calling 888-751-9000. They will be more than happy to assist you with your online banking inquiry after account verification. If you would prefer, you can also visit a local TD Bank Store, during normal lobby hours for assistance. For lobby hours and locations near you, check out: http://bit.ly/TDStores. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like "NYC." instead of "New York City ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
Let us know if you have any other banking questions. Have a fabulous day!
LiShu R, Mount Laurel
August 1, 2015 09:57:57 AM