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If my account has been locked due to getting one of them wrong multiple times, can it just ask me a different one? And will it be locked until I call or visit to have it reset?
Scott, Radnor, PA
February 5, 2015 11:00:44 AM
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In reply to Scott, Radnor, PA
Thanks for getting in touch with us, Scott and sorry to hear you've encountered some difficulties logging in. We'll be glad to answer your questions today.
First, we'd like to let you know that we use three security questions (or five for BusinessDirect Customers) that would identify you whenever you log in to Online Banking from a new computer or on occasion for additional verification. This identity authentication is one way TD Bank secures your financial and personal information. Please keep in mind that security questions are used for verification purposes and for this reason, a new one won't be provided if you're uncertain of one or if your account becomes locked. The account would remain locked until a Representative can assist you.
If you're not able to access your Online Banking account right now due to this, just give a quick call to a member of our Banking Team, who can assist with changing or deleting your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please keep in mind that answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question. For example, if you originally answered "New York City" to the question "In what city were you born?", then you must provide "New York City" as the answer each time when your are being challenged with this question, not "New York" or "NYC." For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Hope this answers all of your questions, Scott. All the best and thanks again for writing in!
Kristen P, Mount Laurel
February 5, 2015 11:02:24 AM