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Only my latest online statements has check images. The prior months don't have them. I need the check images on the previous month's statements in digital format.
September 2, 2015 07:42:37 PM
1 person recommended this |
In reply to Waqar, Boonton
We're sorry to hear that you're having trouble viewing check images online, Waqar. We'd be glad to help.
As you may know, check images are available via your Online Banking account for the most recent 60 days of your account history. From your note, it sounds as if you'd like to see your check images from a time frame prior to this and we'll be happy to review some options here.
If you receive paper statements, it's possible that you opted to have your check images displayed on these statements for a small fee, or that the check images come free with your account type. You can also check on the last page of your paper statements to see if these can be found there.
If you didn’t opt to receive paperless statements, we welcome you to contact one of our Customer Service Representatives anytime 24/7 at 888-751-9000 to request a front and back copy of the checks to be sent to you via postal mail. After account verification, our Banking Specialists would be happy to help.
You may also send us a Secure Message with your request. To send a secure message, please log in to your Online Banking account at the link above, click on the "Customer Service" tab and then "Send a Message." On the new page, there will be a message field and a drop down menu where you can choose a subject. Once we receive your check copy request, we will mail the check images to your address on file. Please allow 7-10 business days for delivery.
If you are able to visit a local TD Store, you can also request the check copies to be printed. For a listing of Store locations and hours please visit: http://bit.ly/TDStores.
Keep in mind that if you'll be requesting multiple copies, please see our current Fee Schedule at http://bit.ly/1cTejgt to ensure you're aware of any fees that may apply for a copy request.
We hope to hear from you soon, Waqar and have a good day.
Megan K, Mount Laurel
September 2, 2015 07:43:29 PM
1 person recommended this