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My elderly father and I have a joint checking acct and to bring him in each time to reactivate his card is really difficult being he is of ill health.
March 8, 2015 06:28:14 PM
In reply to Kim, Bridgeport
Thanks for reaching out to us, Kim and we apologize to hear about any difficulties you and your father may have had with his debit card. We'll be more than happy to provide some info you can use.
First, we'd like to let you know that TD Bank may cancel an unused or inactive debit card after 13 months of inactivity, for security reasons. You may view more information about this right here: http://bit.ly/1kb17UQ on page 42. If this occurs, we can certainly mail a new card to your father at his address on file, when calling us at the number below. After account verification, we can assist him by phone with no need to stop in at a Store.
With that being said, we'd like to help you understand the other situations in which a card can become locked and the options to reactivate it, for you and your father's future convenience.
First, a TD Bank ATM or Visa Debit card may become locked after three invalid PIN attempts, or after five declined transactions. If or when this occurs, we can correct any lock on the card via phone. We can be reached 24/7 at 888-751-9000. Kindly note that we will need to speak with your father in order to verify him as the account owner; however, after this validation is complete with a few quick questions, if he prefers we may speak with another individual that he has given permission for. If we're unable to verify him via phone, then we may ask you to step in to any TD Bank Store for assistance. Our locations can be found here: http://bit.ly/TDStores. If this issue is that he has misplaced or forgotten the PIN, we can issue a PIN reminder to him via mail on the same call, also no visit needed.
If these scenarios did not describe what is happening in your instance, we encourage you to call us at the number above. We can discuss the occurrence in better detail and let you know how to avoid it in the future and your options if it does occur. We hope this will help you avoid unnecessary trips to the Store!
If we can answer any other questions for you, Kim let us know and all the best to you and your family!
Kristen P, Mount Laurel
March 8, 2015 06:32:10 PM