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Why does getting a refund take so long I made 2 purchases and both businesses at I should have received them however when I check my account nothing is pending and I just don't have my money
October 10, 2016 02:46:32 PM
In reply to Deonna, Joppa
We understand your concern, Deonna. We'd be glad to help.
In general, if a merchant authorizes your card and you later cancel the transaction, this can create a temporary hold of those funds on your account. This should expire and allow you to access the funds again, which usually could take up to about 3 to 5 business days.
Please keep in mind as the hold time can vary depending on the merchant, we recommend giving us a call 24/7 at 888-751-9000, and a Specialist can confirm in better detail how long this process may take for you.
Additionally, with the merchant's permission, in some instances we're able to remove the hold and make the funds available in your account.
To get a merchant release, we would need the merchant to fax a letter to us on their company letterhead. The pending charge must still be active on your account and not have been collected by the company. If you wish, you're welcome to contact us at the number above, 24/7 to verify if the pending charge is still active and can be released. We can also provide a date of expiration for the charge.
For the merchant release, the company will need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-Name as it appears on the card
-Date of authorization
-Full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
-Please ensure this information is printed on the company letterhead as mentioned above
In most cases we should able to release these items and return the funds to your available balance when we receive their fax. Our Fulfillment Department is available to assist our Customers 24/7 for your convenience. If everything is correct, the charge can usually be released within 2-3 hours of receiving the fax.
If the charge has already been collected by the merchant, we do suggest contacting them directly to obtain a refund. If any issue continues to occur, depending on the type of charge TD Bank may also be able to assist with a claim. We'd recommend that you contact us at any time using the number listed above so that a Specialist can review the transaction in detail and provide additional options.
We hope this clears things up and have a good day.
Megan K, Mount Laurel
October 10, 2016 02:46:41 PM