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April 2, 2015 02:41:33 PM
In reply to john, newmarket
Thank you for joining us today on TD Helps, John. We'd be happy to review security questions with you.
We'd like to let you know that we use three security questions (or five for TD Bank BusinessDirect Customers) that would identify you whenever you log in to Online Banking from a new computer or on occasion for additional verification. This identity authentication is one way TD Bank secures your financial and personal information. Please keep in mind that security questions are used for verification purposes and for this reason, a new one won't be provided if you're uncertain of one or if your account becomes locked. The account would remain locked until a Representative can assist you.
If you are unable to log in at this time, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). Once you reach our Representatives, they'll be happy to help you regain access to your online account. If you prefer to speak with a Representative in person, you may always visit a TD Store during lobby hours. For Store hours and locations near you please visit http://bit.ly/TDStores.
If you are referring to a TD Bank Credit Card, you may contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you're referring to a TD Bank Go Card, please call us 24/7 at 855-219-8050.
We've also noticed that you're writing to us from Canada. If this is in regards to your TD Canada Trust account, we invite you to take a look here http://bit.ly/1F6zarv at a question similar to yours answered by the Canadian TD Helps Team. If you do not find their reply helpful, you are able to submit your own question via the previous link or contact TD Canada Trust directly. For their contact information please visit here: http://bit.ly/1woOVay.
We hope this helps, John and have a good afternoon.
Megan K, Mount Laurel
April 2, 2015 02:42:44 PM