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Money was made available but when I try to take It out it says the money isn't there I look on mobile banking the money said available I got to ATM the money is negative
November 2, 2015 06:52:36 PM
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In reply to Justin, Bronx
Hello Justin, and welcome to TD Helps!
As this pertains to your account, we would be unable to discuss this as this is an unsecured forum. Feel free to get in touch with us directly. We're available for you 24/7 at 888-751-9000 and we can double check this for you when you call us. You also have the opportunity to visit us directly at any of our TD Bank locations; we're available at these locations and times: http://bit.ly/TDStores.
We hope this helps and apologize for the confusion, Justin. Feel free to write back in with any other questions.
Thanks again for choosing TD and have a great evening!
Customer Service Team, Mount Laurel
November 2, 2015 06:53:32 PM
In reply to Customer Service, Mount Laurel
I just want to know why does it says available if it's not available
November 2, 2015 07:02:30 PM
Welcome back, Justin.
As we mentioned above, we are unable to discuss account specific information on TD Helps as we do not have access to your account information to do so and TD Helps is not considered a secure platform.
To discuss this with a Representative, we ask that you call the 24/7 number mentioned above or visit any TD Store during lobby hours.
We hope to hear from you soon, Justin. Have a good night.
Megan K, Mount Laurel
November 2, 2015 07:03:17 PM