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Cathlin, Pennington NJ
June 16, 2015 06:11:46 PM
In reply to Cathlin, Pennington NJ
Thanks for the question! Welcome to the TD Helps community.
We apologize if there has been any confusion for you when using our Bill Pay feature. Bill Payments made through TD Bank Bill Pay can be issued electronically or as a draft check, and actual processing is determined by the Biller. Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar, while payments sent in check form will usually need several days for processing and mailing.
When you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. In the case of an electronic funds transfer, the funds are transferred to your Biller on that date. Payments in this form will post to your account on the same business date.
If we're not able to transfer the payment electronically, the date you select is the date the check should be delivered to your Biller. Kindly note that this date does not necessarily correspond to the date on which your Biller will choose to cash or negotiate the item. Bill Payments issued in the form of a check will post to your account just like any other check, when your payee cashes or deposits it. For this reason, the length of time it takes for Bill Payment checks to post to your account may vary and we apologize for any confusion this may have caused.
To ensure your payments are received on time, we recommend scheduling your payments to allow enough time for your payee to process the check before the due date.
We'd be happy to answer any additional questions you might have. To review your Bill Payments in further detail, feel free to call a Tech Support Specialist directly at 800-493-7562, or please stop by at any nearby TD Bank Store. A listing of our Store locations can be found at: http://bit.ly/TDStores.
We hope this helps clarify your question, Cathlin.
Feel free hit 'Reply' with any questions and have a great night!
Kristen P, Mount Laurel
June 16, 2015 06:13:16 PM