Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
October 7, 2014 09:12:42 AM
In reply to Harmarkhis, Philadelphia
Thanks for visiting us on TD Helps, Harmarkhis.
We can understand that it can be frustrating when you're having trouble with making transactions with your account. As we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well.
You may also contact us by sending us a Secure Message through your Online Banking. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. When sending a secure message, please be specific about the issue you are experiencing.
If you are not currently enrolled for online banking and wish to enroll for online banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
Just in case you are running into difficulties while enrolling, you may contact us 24/7 at 1-800-493-7562 to speak with a Digital Banking Specialist. Upon proper account verification, we would be happy to help get you started.
If you have a business account and would like to enroll for TD Bank BusinessDirect, and you have your ATM/debit card, please follow the link above and choose Business from the drop down box. After you select the link provided above, please choose "Business" from the drop down box and click on "Continue." Please complete the application. You will need your Business Taxpayer Identification number, account number, your business name, and your e-mail address. When you are finished with the application, you will receive an e-mail confirmation within 2 business days that contains your initial User ID and password.
We hope the information provided help. Let us know if you have any further questions. Have a great one.
Megan K, Mount Laurel
October 7, 2014 09:13:23 AM