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Every time I go to use my card it keeps saying declined but there is money on my card. It's been like a week or two now. I went to a TD bank a week ago to get a new card and ever since then it hasn't been working. Why is that.?
January 22, 2018 11:49:11 AM
In reply to Nijah, chester
We're sorry to hear that your debit card isn't working, Nijah, and we'd be happy to help you connect.
To best assist with your debit card, we recommend reaching out to a Banking Specialist directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
If this is in regard to your credit card, our Credit Card Specialists are available 24/7 at 888-561-8861.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Nijah, and have a good week!
Megan K, Mount Laurel
January 22, 2018 11:50:01 AM