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My debit has only worked twice in London UK
September 11, 2017 12:07:43 PM
In reply to scott, Saskatoon
We're sorry to hear that you're debit card isn't working, Scott. We'd be happy to help.
There could be several reasons for your card to be declined while traveling. One of the most common reasons is that we're unaware that you're traveling and we block the card out of concern that your card information has been stolen.
We'd be happy to take a look at your account and the declined transactions to find out why this has occurred and work to correct it so you can use your card while in London. As TD Helps is considered an unsecure forum, we do not have access to specific account information to help directly, but please give us a call and we'd be glad to work on resolving this. To reach us from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We're available 24 hours a day, 7 days a week to help.
You can also reach out to us by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours.
We see you're writing in to us from Saskatoon. If this is in regard to your TD Canada Trust Access Card, we'd like to get you in touch with someone in Canada to take a look. To speak with a representative at TD Canada Trust directly, you can call their 24/7 Customer Service line at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to help resolve this.
We hope to hear from you soon, Scott. Take care!
Candice A, Mount Laurel
September 11, 2017 12:10:04 PM