Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I deposited two checks Sunday afternoon through an ATM, but when I check my accounts, it doesn't even tell me the checks are pending. There is no evidence that I even deposited the checks. What is going on here?
March 24, 2015 10:37:01 AM
1 person recommended this |
In reply to Lydia, Dover
We understand your concerns and would be glad to help, Lydia. Welcome to TD Helps.
Generally speaking, check deposits made at a TD Bank ATM before 8:00 PM on a business day are considered deposits made on that business day. A business day is every day except Saturdays, Sundays, and Federal holidays. If you make a deposit at an ATM before 8:00 PM on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit at an ATM after 8:00 PM, or on a day we are not open, we will consider that the deposit was made on the next business day. In this case, you made an ATM deposit on Sunday; it will appear to be Monday's deposit and the funds will then be available to you Tuesday morning.
Please note that there are exceptions that may cause delays in funds availability. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ . On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note, to view pending transactions and deposits via your TD Online Banking, please be sure to select the "Pending Transactions" tab after selecting the specific account you are speaking in regards to.
If you have any additional questions or concerns, please feel free to contact us 24/7 at 888-751-9000 or stop by any of the TD Store locations in your area. To find out TD Store locations near you, please visit: http://bit.ly/TDStores.
We hope this helps and please do not hesitate to let us know should you have any other questions.
Yen D, Mount Laurel
March 24, 2015 10:44:29 AM
2 people recommended this
In reply to Yen, Mount Laurel
I deposited two checks and when i called to check the transaction history nothing comes up what does that mean that they wasn't deposited ? And today is a Friday
August 26, 2017 09:33:34 AM
In reply to Nicole, Nyny
Good morning, Nicole, and thanks for joining us today.
We'd first like to apologize for any confusion this may be causing you, and we'll be happy to help you get in contact with a Specialist who will gladly go over your account with you directly.
Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. You're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry we couldn't be of further assistance today, and we appreciate you understanding that TD Helps is not considered a secure forum of contact, and because of this, we do not have access to your account specific information at this time.
We appreciate you stopping by today, Nicole, and we hope you have a great weekend!
Brittany M, Mount Laurel
August 26, 2017 09:34:14 AM
1 person recommended this