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i have just received a new chip card. Why has the number changed?
August 25, 2017 11:25:47 AM
In reply to Leslie, Thornhill
Good morning, Leslie, and thanks for bringing your concerns to TD Helps today! We'll be happy to clear up any confusion.
In some instances, TD Bank will issue you a new debit card that may have a different number than your previous card. This could be completed due to a couple situations, which may include your debit card having been compromised or lost. Please know that even though your debit card number may have changed, this will not affect your account or routing number.
If you have any concerns about your account/debit card, you are more than welcome to contact a Specialist directly. To do so, you are able to contact us, 24/7, by dialing 888-751-9000, or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Keep in mind, it is important to update any automatic payments you have with your debit card now that the number is changed. Be sure to contact each merchant directly.
We hope this clears up any confusion, Leslie, and enjoy the rest of your day!
Brittany M, Mount Laurel
August 25, 2017 11:26:35 AM