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October 20, 2015 08:57:02 AM
In reply to Julia, Wilmington
Welcome to the TD Helps Community, Julia.
As TD Helps is considered an unsecured forum, we are unable to obtain personal account information. For more information on the transaction in question, we ask that you contact our Banking Specialists 24/7 at 888-751-9000. If you'd prefer to visit a TD Store, you're welcome to stop by during lobby hours to sit with a Specialist. To view our hours and locations please check out: http://bit.ly/TDStores.
If you are enrolled for Online Banking, you may send us a Secure Message so that we can review this further. To do so, you must first log in to your TD Bank Online profile by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you're not enrolled for Online Banking, signing up is easy! You may enroll by clicking here: http://bit.ly/1lU2qfY. You will need your account number, debit card number and Social Security number to get started!
Thanks for stopping by, and take care Julia.
Alara B, Mount Laurel
October 20, 2015 09:00:35 AM