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I recently tried to make an online order with my TD debit card. But the orders keep getting cancelled. I don't know why. My account has enough money in it.
March 24, 2015 04:54:35 PM
In reply to Amy, Springfield
We're sorry to hear that you're having acceptance issues, Amy and we'll be sure to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be happy to help determine the cause of the issue. If you would like to speak with a Representative in person, feel free to visit any TD Store during lobby hours for assistance. To take a look at our Store locations and their hours please visit http://bit.ly/TDStores.
You may also send us a secure message via Online Banking. To send a secure message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/debit card number and Social Security Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a secure message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
If you are experiencing acceptance issues with your TD Credit Card, please contact our Credit Card Specialists 24/7 by dialing 888-561-8861.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Amy and have a good day.
Megan K, Mount Laurel
March 24, 2015 04:56:29 PM