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I have used this information before, and now it won't accept it. Can they ask me a different security question?
September 8, 2014 12:59:02 PM
In reply to Dianne, Leesburg
Thank you for checking out TD Helps today, Dianne. We are sorry to hear you're having difficulty, but are more than happy to help you access your online account.
Answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question.
If you were not able to access your account with that answer, a member of our Digital Banking team can assist with changing your security questions and logging you into your account. You can reach a Specialist by calling 800-493-7562, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
We hope this helps you, Dianne and have a wonderful day.
Megan K, Mount Laurel
September 8, 2014 12:59:43 PM