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I informed the bank of my travels yesterday
July 6, 2015 02:02:33 PM
In reply to Rachel, Philadelphia
Welcome to TD Helps, Rachel. We're sorry your Debit Card isn’t working, and we'll be glad to point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even though you've done so, sometimes even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. If you are calling from the U.S., please dial 888-751-9000. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We hope the information provided is helpful, Rachel. Have a wonderful trip!
Alara B, Mount Laurel
July 6, 2015 02:03:33 PM