Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have a debit card for TD and it never seems to work when I try to buy things online, no matter what website it is, whenever I put in all my information and I double check if its right all the time and it is, it either says "bad request" in the checkout or "invalid" or just doesnt take my card. It always work when I buy stuff on my own time in stores or food places but never works when I try to order things online.
March 2, 2016 11:10:20 AM
14 people recommended this |
In reply to Allison, Sicklerville
Thanks for reaching out to us on TD Helps, Allison.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. However, we can confirm that TD Bank Visa Debit cards can be used anywhere VISA is accepted, including online purchases.
To better assist you with your online purchases, we encourage calling our 24/7 Customer Service line at 888-751-9000 at your earliest convenience. Upon account verification, a Banking Specialist will be able to determine the cause of the declines and offer the appropriate solutions as well. If you prefer, you may also visit your local TD Bank Store, during lobby yours for assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon: http://bit.ly/1rvBmq8 and send a secure message.
If you have any other questions, please do not hesitate to ask! Have a nice afternoon, Allison!
LiShu R, Mount Laurel
March 2, 2016 11:10:45 AM
6 people recommended this