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Our organization has a business direct account. Last year I signed up for "paperless" to avoid the monthly fee and by doing this I understood that I would be notified each month when the latest monthly statement was available, but as yet I have not received notifications. How can this be fixed?
Grenier Road Group c/o Robert, Wakefield
April 11, 2016 11:53:41 AM
In reply to Grenier Road Group c/o Robert, Wakefield
Welcome to TD Helps, Robert. We'll be glad to point you in the right direction today.
If you have a Business account, to sign up for TD Bank BusinessDirect please click: http://bit.ly/1dl2HX6.To go paperless for your Business account please log in with your User ID and Password and follow these instructions:
1. Click onto “Accounts” from the menu on the top of the page.
2. Click onto “Statements” which is the second menu on the top of the page.
3. If you have multiple accounts select the account number you are requesting to be paperless from the drop box.
4. Below the drop box where the account number is listed, click the link “Go Paperless for this Account”.
5. Review the Online Paperless Statement Customer Agreement.
6. Click the check box indicating that you meet our system requirements and click “Accept”.
Please note; you will need to follow these steps for each account you wish to be paperless. Once you’ve elected to receive Online Statements, an e-mail alert will be sent to your e-mail address when a new statement is available for viewing.
If you are still having difficulties please reach out to our Tech Support Team directly at 800-493-7562 available 24/7, option 2 for BusinessDirect. You may also stop into your local TD Store for assistance also. Please visit: http://bit.ly/TDStores for a listing of TD Stores and lobby hours near you.
Please know that we would like to assist you directly, however we do not have access to your personal/account information as TD Helps is considered an unsecured forum.
Thanks for stopping by, Robert and take care.
Alara B, Mount Laurel
April 11, 2016 11:56:38 AM
In reply to Alara, Mount Laurel
Thank you for responding Alara, but maybe you misunderstood my question. I had already signed up for paperless statements and I had requested (or at least I thought I had) to be notified via e-mail when a new monthly statement was available. I went on line as you had indicated but the link embedded in your message wouldn't work. However I went to the usual website and got on to the places you suggested and it appeared as if it was all set up. The only thing that's not happening is I'm not getting any e-mail notifications. Can you fix this? My e-mail address is ****. Please advise.
Robert, Wakefield (Sanbornville) NH
April 11, 2016 03:41:58 PM
In reply to Robert, Wakefield (Sanbornville) NH
Thanks for writing into TD Helps today, Robert. We're sorry for any confusion or misunderstanding and we'll be glad to help.
If you are not receiving an email alert for your paperless statements through TD BusinessDirect, we recommend updating your email address by creating a new contact in your Alerts. Please log into your account by clicking here: http://go.td.com/1rvBmq8 and click the Alerts tab. From there, click on Manage Contact Points and fill out the Add New Contact information at the bottom of the page. Once you've added your contact information, please click on Add Alert and select Paperless Statement. You'll be able to use the new contact that you've just created for your paperless statements alert.
We surely hope this helps and if you should have any additional questions, feel free to contact one of our 24/7 Tech Support Specialists at 800-493-7562. Thanks again and take care, Robert!
Katherine G, Mount Laurel
April 11, 2016 03:43:17 PM