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On a recent trip to PEI & NB we couldn't use our TD debit cards at stores (mostly gas stations & grocery stores) with or without cash-back requests. Transactions were cancelled at every attempt till we switched to our LL Bean VISA credit cards (which incurred US $29 in foreign transaction fees).
John, Waterville (ME 04901 USA)
July 6, 2016 07:52:22 AM
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In reply to John, Waterville (ME 04901 USA)
Thanks for contacting TD Helps today, John. We're sorry you weren't able to use your card, and we'll be happy to give you all your options to prevent it from happening again.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. However, please keep in mind, sometimes even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://go.td.com/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Live Banking Specialists for assistance, 24/7. If you are calling from the U.S., please dial 888-751-9000. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this helped answer your question, John, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
July 6, 2016 07:53:22 AM