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I can't buy things online. Why is that?
October 30, 2014 10:05:29 AM
In reply to Hannah, Manassas
Thank you for joining us on TD Helps, Hannah. We are sorry to hear that you are experiencing difficulties with your debit card while making purchases online.
According to the message we received, your card might be declined due to multiple reasons. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We encourage you to call our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause and offer the solutions as well.
You may also contact us by sending us a Secure Message through your Online Banking. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. When sending a secure message, please be specific about the issue you are experiencing.
If you are not currently enrolled for Online Banking and wish to enroll for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
Just in case you are running into difficulties while enrolling, you may contact us 24/7 at 1-800-493-7562 to speak with a Digital Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Please note that you're always welcome to visit your local TD Bank Store for further assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
We hope this information helps. Enjoy your day!
Colleen B, Mount Laurel
October 30, 2014 02:16:38 PM