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I got paid 12 am on Saturday and my check still hasn't went through
Amber, Mount Ephraim
April 22, 2015 05:59:03 PM
In reply to Amber, Mount Ephraim
Good evening, Amber and thanks for coming to TD Helps today! We're sorry for any trouble with your deposit but are glad to provide some advice.
If you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you've already been receiving your deposit and it wasn't made as expected, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
In either instance, we recommend contacting your payroll department for information on the status of your deposit and to ensure it was paid to you as expected.
We hope you find this information helpful and let us know if you have any additional questions.
Cameron P, Mount Laurel
April 22, 2015 05:59:43 PM