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I just transferred approximately $25.00 from my bank to my PayPal to cover a purchase, and PayPal says that it was completed and the order was placed, but it's been hours and I've been checking my bank and the transfer isn't showing up and my balance hasn't changed. This worries me because I feel guilty/like I did something wrong or like I stole it because the amount hasn't shown in my pending transactions yet or anything, and I have a confirmed order that doesn't appear to have decreased my bank's funds like it should have.
May 27, 2015 06:59:24 PM
In reply to Angel, Miami
We understand your concern, Angel and we'd be happy to help.
In most cases, transfers made to PayPal are done using your account number and routing number. Typically, these types of transfers can take up to 3-5 business days to debit from your TD account and credit to your PayPal balance.
If you would like to discuss your concerns in detail, we ask that you reach out to us directly. You are able to do so 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to assist. Similarly, you are able to visit us during lobby hours at any TD Store. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
It is also recommended to speak with PayPal directly as well to determine if there was any issue on their end.
We hope this helps, Angel and have a good day.
Megan K, Mount Laurel
May 27, 2015 07:00:37 PM
In reply to Megan, Mount Laurel
But the money already reached my PayPal instantly after I requested it, and it covered a completed purchase and order, and it still isn't mentioned anywhere on my checking balance that money was transferred.
May 28, 2015 08:31:32 AM
We appreciate you coming to TD Helps, Angel.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. If you remember your closed account number and currently still have an active account with us, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your closed account with you.
Hope to hear from you soon.
Brian M., Mount Laurel
May 28, 2015 08:32:28 AM