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November 26, 2014 04:00:21 PM
In reply to Arlene, Wilmington
Thanks for coming to TD Helps with your concerns Arlene. We would be happy to point you in the right direction.
If your deposit was made at TD Bank before 8:00 PM on a business day, it would be considered a deposit on that business day. A business day is every day except Saturdays, Sundays, and federal holidays. For weekend deposits, this usually means that the deposit will be considered Monday's deposit and will post to your account Tuesday. Please keep in mind that if Monday of that week is a federal holiday, the deposit is considered for Tuesday and will post to your account on Wednesday.
Exceptions can also occur which can cause delays in funds availability. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
As this is pertaining specifically to your account, to best assist you, we ask that you contact us directly at 888-751-9000. Our Specialists are available 24/7 and after account verification, we would be happy to review this deposit with you. You could also visit your local TD Bank Store during lobby hours for help, please click here: http://bit.ly/TDStores to locate the nearest TD Store to you.
We hope this helps, Arlene. Have a great one and let us know if you have any other questions.
Yen D, Mount Laurel
November 26, 2014 04:05:46 PM