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Why have I been charged a maintenance fee when I have over $500 in my account and a TD cash credit card with a credit of $1000 connected to the same account? I have been charged with a maintenance fee the past two months in a row and don't understand why.
Nanci, Franklin Park
February 22, 2017 09:29:03 AM
In reply to Nanci, Franklin Park
Welcome to TD Helps, Nanci.
Since your question specifically pertains to your account we ask that you contact us directly for assistance. We can be reached 24/7 by calling us at 1- 888-751-9000 or by visiting a TD Store during lobby hours. You can find TD hour and locations by reviewing this link: https://go.td.com/1lvjfOJ.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps and that you enjoy the rest of your week.
Customer Service Team, Mt. Laurel
February 22, 2017 09:29:36 AM