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I have been trying to open up my account statements for the past two days as I need copies of them for court in a divorce case and have not been able to open them for printing. I have never had this problem until now. Can you explain why they ae not opening for me. I need them by Monday. Thank you
October 30, 2015 12:00:47 PM
In reply to Thomas, Wilmington
We're sorry to hear that you're having trouble, Thomas. We'd be glad to help.
If you're having trouble viewing your statements, you may not be using the most up to date version of the Adobe service, which is what is required to view your statements in PDF format. To update this, once you're logged in please click on the name of your account, which will be listed in blue. Next, click on the "Statements & Notices" tab, on the next page you'll see a statement that reads "Statements issued on or after April 2010 are available in Adobe PDF format, so you can print, download or save them for your records at any time." When you locate this statement, you may click directly on the words "Adobe PDF" and that will take you to the adobe webpage to update the service.
If the problem persists, that may mean that your pop-ups are being blocked. The directions on how to turn off your pop-up blocker varies depending on what browser you're using. Typically, you'll find these settings in the "Tools" section of your browser.
If you continue to have trouble viewing your statements please give our Tech Support Specialists a call 24/7 by dialing 800-493-7562. They'll be glad to help you view your statements again.
We hope this helps, Thomas and have a good afternoon.
Megan K, Mount Laurel
October 30, 2015 12:01:09 PM