Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I paid everything through Expedia except my hotel bill -- I didn't know if we would be able to travel. We are in our 80s. We are here for two weeks and I suggested the hotel get paid for our stay. 1,200 Euros about. I gave them my card ending ####and it was rejected twice. When I emailed Customer Service I said the bill was $1,200. I was so upset. I haven't tried to use my card at an atm machine yet. I need help, answers, fast. The people at TD Bank in Pemberton, NJ know me very well. I am at Hotel ****** Name: Robert ****** Thanks.
Robert, Pemberton NJ. (Currently in Spain)
October 6, 2015 06:22:04 AM
1 person recommended this |
In reply to Robert, Pemberton NJ. (Currently in Spain)
Hello Robert, we're sorry to hear of any troubles you are having with your card and would be happy to help point you in the right direction for immediate assistance.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To best assist you with your hotel payment, please feel free to call us 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to assist you over the telephone.
When you are calling from any country outside the United States, including Spain, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line phone.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center". If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you have any other questions, please do not hesitate to ask! Safe travel, Robert!
LiShu R, Mount Laurel
October 6, 2015 06:23:34 AM
1 person recommended this