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why i can't use my card to pay my metropcs bill online but i can use it online anywhere and where i pay my phone bill online it say this all the time The card number you entered is not valid. Please try again, try a different card or select an alternate payment method. If you have questions please call the phone number listed on the back of the card.
January 19, 2018 08:20:08 AM
In reply to Jonathan, Deltona,Fl
Good morning, Jonathan, and welcome to TD Helps.
We apologize that you're having so much trouble making a payment with your TD Bank Debit Card, and we'll be more than happy to help.
When making payments online using your card, there are a couple different reasons as to why your card may be declined, such as the incorrect card number having been entered, insufficient funds, an error on the merchant's end, and one of the most common errors is the incorrect CVC code having been entered.
While we'd like to confirm with you directly as to why your card may be getting declined, we apologize for any inconvenience, as TD Helps is not currently considered a secure forum. However, please don't worry, as you're more than welcome to connect with us, and we'll be happy to review your card with you.
You're first welcome to call and speak with one of our Banking Specialist by dialing 1-888-751-9000. For your convenience, our Specialists are here to help 24 hours a day, 7 days a week. If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we couldn’t assist you directly, Jonathan, but we look forward to hearing from you soon.
We hope you have a fantastic weekend!
Brittany M, Mount Laurel
January 19, 2018 08:20:43 AM