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It takes too long to send money to another account, I need it automatically
December 6, 2017 01:34:21 PM
In reply to Jean, Miami
Thanks for submitting your question today!
As you mentioned Zelle, it sounds like you are attempting to utilize our Send Money feature.
Send Money is a totally free service for Person-to-Person transfers! The two delivery options are available through either your TDBank.com online account or via the TD Bank Mobile app.
First, we have an instant option! This convenient choice sends funds to the recipient immediately! A TD Debit Card linked to your account is required for this option. The transactions done this way are counted toward your daily Debit Card limits.
There is also an optional 3-Day Transfer- no Debit Card is required for this choice.
It's easy to sign up for Send Money with the steps below! Note- it will be necessary to re-enroll if you used our previous 3rd party Person-to-Person provider.
To start, you'll first want to log into your Online Banking or Mobile Application. Feel free to use the link here https://go.td.com/1eaISlq to do so. If you're not yet enrolled in Online Banking, don't worry! You may enroll by using the link here https://go.td.com/1lU2qfY. You will need your Social Security Number, ATM or Debit Card Number, account number, and a unique U.S. email address in order to do so. For transfers initiated through Online Banking:
1. Log in to TD Online Banking
2. Select 'Send Money'
3. Ensure your email address shown is correct
4. Read and accept the Terms and Conditions.
5. If you sign up with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email.
6. Enter the code to verify your email address or mobile number.
7. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
For transfers initiated through the TD Bank app:
1. Tap 'Send Money' from the quick links or the transfers screen.
2. Log in to the TD app.
Then follow steps 3 to 7 as shown above.
It is very important to be sure that you have mobile notifications enabled for TD Bank.
If you sign up with your email and don't receive a verification code, please check your e-mail Spam folder.
If you experience difficulties utilizing Send Money, we recommend reaching out to a Tech Support Specialist 24/7 at 800-493-7562 so they may troubleshoot any issues directly.
Thanks for sending us your question.
We hope this helps, and have a wonderful rest of your week, Jean!
Alara B, Mount Laurel
December 6, 2017 01:34:34 PM
In reply to Alara, Mount Laurel
I just enroll to send money, I have a checking convenience account that have a TD debit card associate, however It said that my account is not available to make instant payments. How can I enroll my card?
Ana, Miami, FL
February 9, 2018 11:28:17 AM
In reply to Ana, Miami, FL
Good morning, Ana, and thanks for joining us today.
We apologize that you're having trouble performing an instant transfer using our Send Money feature, and so that we may review your account with you directly and troubleshoot your concerns, we'd like to recommend that you connect with one of our knowledgeable Tech Support Specialist.
To reach a Tech Support Specialist, you may simply dial 800-493-7562, 24 hours a day, 7 days a week. If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize that we're unable to assist you directly via TD Helps, Ana, but we look forward to assisting you at your earliest convenience.
Take care, and enjoy your upcoming weekend.
Brittany M, Mount Laurel
February 9, 2018 11:29:22 AM