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i was checking my account and for a 2 months the bank is taking 15$ for maintenance fee, and i choose that account type because was a non fee account... i need help, im lossing my money and im not in the USA
sergio, coral gable
January 25, 2018 12:55:31 PM
In reply to sergio, coral gable
It's good to hear from you this afternoon, Sergio, and we're sorry to hear that you've recently been assessed a Maintenance Fee.
We'll be more than happy to clear up any confusion.
Based on the information you have provided, it sounds as though you may have a TD Convenience Checking account with TD Bank. If this is the case, please know that with this account type, there is a minimum daily balance requirement of $100.00. If at any time during your statement period, your account falls below this balance, a Maintenance Fee may be assessed to your account.
If you'd like to learn more about TD Bank's Convenience Checking account, you're welcome to check out the link here: https://go.td.com/2v9Gm8C.
If you would prefer to review your account, or if you believe that your account did not fall below the minimum daily balance requirement, you're more than welcome to connect with us directly. Our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-856-751-9000, toll free.
If you're unable to call, we completely understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we're unable to assist you directly; however, please understand that with TD Helps being an unsecure forum, we are unable to access your account or personal information at this time.
We look forward to hearing from you soon, Sergio, and we hope you have a great Thursday.
Brittany M, Mount Laurel
January 25, 2018 12:56:05 PM