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My husband and I deposited a check for almost $6000 yesterday at a local branch. This morning when we checked our account online, that deposit says "pending review." What does this mean? We have been with TD for several years and have made many, many deposits and the funds are usually available by the next business day. Why does this check say it's pending review almost 24 hours after we deposited it? It's not a personal check, but a check from our homeowner's insurance company, Liberty Mutual. We need access to these funds ASAP.
December 29, 2015 12:40:46 PM
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In reply to Johanna, Hampden
Thanks for reaching out to us today, Johanna.
In general, a "Pending Review" item listed on your account applies to a recent deposit you may have made. If you see this item, those funds are on hold while we verify them with the original bank.
While most checks deposited prior to 8:00 pm are available the next banking day, there are some circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. In this instance, you might see funds on your account Pending Review, which will become available for withdrawal once they are verified.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note that we would like to assist you directly with your account; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better assist you with your deposit, we encourage you to call our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review.
You may also inquire about your account by sending us a Secure Message through your Online Banking account. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. If you have not enrolled, please call us at the number listed above to speak with our Banking Specialists. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Thanks for stopping by and take care, Johanna.
Alara B, Mount Laurel
December 29, 2015 12:42:16 PM