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I attempted to pay my Verizon phone bill via an eCheck payment twice and both times the payment is initially authorized but then I get a message a few days later saying that Verizon was unable to process the payment.
L, Cherry Hill
June 24, 2015 02:51:44 PM
In reply to L, Cherry Hill
We appreciate you coming by TD Helps. We are sorry to hear you're experiencing difficulties initiating your payment.
If the payment was initiated via TD Bill Payment through your TD Online Banking here: http://bit.ly/1eaISlq, we ask that you connect with us at 800-493-7562, option 3. After account verification, we'd be glad to review this further with you.
If you prefer, you may also visit us during lobby hours for additional assistance. Please visit: http://bit.ly/TDStores for help locating a TD Store near you.
If the payment was initiated via the merchant's website, we recommend connecting with them directly as they would be best to assist.
We also hope that you would understand that although we would like to assist you directly, we do not have access to your account information as TD Helps is considered an unsecured site.
We hope this helps and please let us know if you need anything else.
Yen D, Mount Laurel
June 24, 2015 02:54:03 PM