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Veronica, Mill Spring,NC 28756
February 5, 2015 04:14:46 PM
In reply to Veronica, Mill Spring,NC 28756
Good afternoon, Veronica, we're sorry to hear that you're having difficulties with our website. We'll be more than happy to guide you in the right direction to get this resolved.
Based on the information you provided, you may have one or more special characters in your Online Banking Password. If this is the case, please follow the steps listed below to reset your password and try to refrain from using any special characters from your new Password:
First visit our website by clicking here: http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the Password field via your Online Banking. Select the account type and input your User Name and the last four digits of your Social Security number. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your Password.
If you do not have Social Security Number, please give us a call 24/7 at 888-751-9000 to speak with one of our Banking Specialists. Upon proper account verification, they will be able to help you reset your Online Banking Password in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you are a TD Bank BusinessDirect user, please contact us 24/7 at 800-493-7562, option 2 for further assistance.
If you are referring to your password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our TD Bank Credit Card Specialists 24/7 at 888-561-8861.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
LiShu R, Mount Laurel
February 5, 2015 04:15:45 PM