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Why is my TD Bank account (50 plus) not eligible to download monthly bank statements
Doug, Rancho Mirage
October 8, 2016 12:29:59 PM
In reply to Doug, Rancho Mirage
Thanks for contacting TD Helps today, Doug. We're sorry to hear that you're having trouble accessing your Statements, and we'll be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left-hand side, you should see an option to "Send a secure message" located in the “Message Center." In addition to sending a Secure Message in regard to your concerns, you may also request to have Statement copies mailed to you using this same Secure Messaging feature.
Please know that we would like to assist you directly, however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We sincerely hope this helps, Doug, and please enjoy your weekend.
Customer Service Team, Mount Laurel
October 8, 2016 12:30:36 PM