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The story is I just got my refund check of 2,780 dollars from my university. I took it to TD bank and made deposit of 230 dollars, and cashed out the rest amount of the check. My previous available balance was 106 dollars. However, when I checked my account's available balance again at school, it showed that I had 336 dollars in my current balance, and a negative amount in my available balance (about negative two thousand dollars). Could you please explain what is happening to my account? Is the negative amount going to be disappear after a certain time? I am looking forward to seeing your answer as soon as possible. I would really appreciate it. Thank you so much!!!
Van, Pennsauken, New Jersey
October 6, 2015 12:22:50 PM
4 people recommended this |
In reply to Van, Pennsauken, New Jersey
Hi Van! It's wonderful to have to come join us on TD Helps today.
As we would like to assist you directly, kindly understand that we do not have access to your personal information since this is considered an unsecured forum.
Generally speaking, when making check deposits with a Teller, the first $100.00 is made available immediately. If you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held up to 7 business days for verification purposes. After this grace period, not only will the first $100.00 be made available at the time of deposit but the rest of the funds will credit to your account the following business day.
Check deposits made at a TD Bank ATM or via Mobile Deposit before 8:00 PM on a business day are considered deposits made on that business day. A business day is every day except Saturdays, Sundays, and federal holidays. If you make a deposit at an ATM before 8:00 PM on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit at an ATM after 8:00 PM, or on a day we are not open, we will consider that the deposit was made on the next business day. Please keep in mind that deposits made through mobile banking will not have the first $100 available on the same business day. In most cases, the full amount becomes available the following business day.
Therefore, if the amount which was deducted from your account was larger than the amount made available from the deposit, this could cause your account to be overdrawn.
Please note that there are exceptions that may cause delays in funds availability, we invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. Starting on page 39, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please also know that your Available Balance does not reflect checks that you have written that have not yet cleared, or payments made in Bill Pay by laser draft (paper check) that have not yet cleared.
-Your Available Balance also does not include electronic payments in Bill Pay that have not yet been paid, or debit card transactions that have not yet been processed by the vendor for payment.
- Remember, if you authorize a transaction or withdrawal before a deposit is available to you, you could incur an overdraft fee.
You may also find this link helpful: http://bit.ly/1gDES9n or even this video discussing what an Available Balance is: http://bit.ly/1qSujaj.
The fastest way to find out your available balance is by logging into your TD Bank Mobile App or TD Bank Online Banking profile here http://bit.ly/1eaISlq (or here http://bit.ly/1rvBmq8 if you're a Business Direct Customer). If you'd prefer, you can call to confirm your available balance and use our automated telephone service or speak with a live Banking Specialist directly at 888-751-9000. All options are available to you 24/7 to keep you up-to-date on your balance.
Thanks for asking your question, Van. Have a nice day!
Sandy D, Mount Laurel
October 6, 2015 12:39:16 PM
3 people recommended this